FAQs
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Every question that you have, we have an answer.
We take care of your website so you can take care of your business. We’ve been serving customers nationwide since 2000 and are experts with WordPress.
Our Managed Hosting is 100% “done-for-you”. If you’re a non-technical business owner or organization director who never wants to think about web hosting again, then this is the service for you.
Email is a crucial part of any business or organization. Setting up email accounts can be challenging to even advanced users. However, having email addresses for you and your team that have your unique domain name instead of common ones like Gmail or Yahoo gives you a polished and professional look. Our team of professionals can set up your accounts and give you a pain-free, seamless experience.
We’ll handle everything. From purchases and renewals to complex DNS record management, we have you covered! We include Unlimited DNS Updates, Domain Privacy, and SSL with every domain.
Your website is mission-critical! Your team at Innovative Brand Lab is on call 24/7, 365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, CST.
Frequently asked questions
Do you offer 24/7 support?
Your website is mission-critical! Your team at Innovative Brand Lab is on call 24/7, 365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, CST.
Why shouldn't I get a FREE website
Remember, your website is your brand – it’s your first chance to make an impression on potential customers, clients, or followers. The drawbacks of a free website mean that this first impression could be a poor one due to any of the following Banner Ads, Poor Domain Name (It’s hard to impress site visitors to “yourfreewebsite.buildername.com”), Limited Bandwidth, Poor Design, Slow Page Speeds, Not Mobile Friendly, Don’t use Facebook for your website; they won’t help and changes can cripple your business…and LASTLY whether it’s your sister, cousin, kid or neighbor; unless they are web developer let them do their thing and let the professionals take care of your business…too much depends on your success.
Are ``unlimited edits`` really unlimited?
Yes! Our unlimited edits plan includes making any edit you need to your existing website. “Edits” are changes that can be made without using custom code. This includes editing pages, adding posts, updating information, changing menu items, adding plugins, changing slider photos/info, etc.
What makes you different? Why should I work with you?
We offer the least expensive, most reliable way for small business owners to not have to worry about their website! By all means, go compare us to our competitors. We offer the most features at the lowest price on the market.
What is your response and turn around time?
We always respond to emails, texts, and phone calls as quickly as possible. Turn around time for site changes and updates depends on the work in question. For example, redesigning and launching a 30-page website takes longer than making a quick text change on an existing site. We try to complete requests on the same day whenever possible. If a website ever goes offline (for whatever reason), we consider it a mission-critical emergency and work as quickly as possible to bring it back online.
Where is your team located?
Our team is primarily based in Minnesota. We also have team members located around the world. The internet knows no borders.
What happens if I cancel? How Do I cancel?
If you decide you no longer want to work with us, we will transfer your files and assets over to you for a one-time transfer fee of $150. Any plugins that have been added to your site as part of our service will be removed. Plugins are licensed to Innovative Brand Lab and can only be used by clients with whom we maintain an ongoing relationship.
Do you offer multi-site discounts?
We do offer multi-site discounts on our website development, maintenance, and hosting plans when you host more than 5 websites with us, but we do not offer multi-site discounts on our email and domain management services.
Do you offer phone support?
Yes! Absolutely! We’re here to serve you via zoom, screen share, text, and email support! Feel free to call us at 218-318-2188.
